Queue management built for businesses that value customer time.
Let customers join queues through WhatsApp, receive accurate wait updates, and track their turn without crowding your counter. Start with shared WhatsApp number mode or connect your dedicated business number with setup support.
No App
Customers use WhatsApp
30 Days
Free trial
Private
Live tracking
Customer WhatsApp
LiveSelect a queue:
1. General Counter
2. Consultation
People ahead: 2
Estimated wait: 20 mins
Track live: /live/...
Private Live Page
A004
Waiting • 2 people ahead • 20 mins
Product
A complete queue layer for walk-in businesses.
Smart Queue gives businesses a simple way to manage customers, reduce counter pressure, and keep every waiting customer informed.
Crowded waiting areas
Customers keep asking when their turn will arrive, creating pressure at the counter.
Manual token confusion
Paper tokens, verbal updates, and manual calling often lead to missed turns and poor experience.
No real-time communication
When a queue is delayed, paused, or closed, customers are usually the last to know.
How it works
WhatsApp for customers. Dashboard for owners.
Customer joins on WhatsApp
Customers join through the shared Smart Queue WhatsApp number with your business code, or through your dedicated business WhatsApp number after official setup.
Live status is generated
Every customer gets a private live tracking link with token number, people ahead, queue status, and estimated wait.
Owner controls the queue
The business owner manages Call Next, Complete, Skip, Pause, Delay, Close, Reset, and Archive from one dashboard.
Updates are sent automatically
Customers can receive updates such as Your Turn, 2 People Ahead, Delay, Completed, and Queue Closed alerts.
Features
Built around clarity, control, and customer trust.
Every feature is designed to reduce waiting confusion and help businesses manage daily service flow with confidence.
WhatsApp-first workflow
Customers join and receive updates through WhatsApp without installing another app.
Accurate ETA
Estimated wait time stays consistent across WhatsApp, live page, public join, and dashboard.
Privacy-safe live page
Customers only see their token, queue status, people ahead, and ETA. Personal details stay private.
Owner dashboard control
Owners can manage queues, call the next customer, complete visits, skip tokens, archive queues, and track activity.
Pause, delay, or close
Handle real-world interruptions with queue pause, delay countdown, and close controls.
Real-time customer updates
Customers stay informed when their turn is near, when delays happen, when service is completed, or when the queue closes.
For many business types
Designed for any service business with waiting customers.
Whether you run a clinic, salon, service desk, repair center, or office counter, Smart Queue helps you create a calmer and more predictable waiting experience.
Clinics
Salons
Hospitals
Repair Centers
Government Offices
Consultants
Retail Service Desks
Service Counters
Pricing
Simple plans for every queue size.
Start with a 30-day free trial. Monthly and yearly billing are available. Yearly plans include roughly 2 months free.
Starter
For single-counter businesses starting with digital queues.
₹2,999
/month
₹29,990/year
1 queue included
- 1 active queue / service line
- 30-day free trial
- Shared Smart Queue WhatsApp number mode
- Public join link and QR-ready flow
- Private live tracking link
- Owner dashboard controls
- Pause, delay, close, reset, and archive
Professional
For growing teams managing multiple providers or counters.
₹5,999
/month
₹59,990/year
Up to 5 queues included
- Up to 5 active queues / providers
- 30-day free trial
- Shared Smart Queue WhatsApp number mode
- Dedicated WhatsApp setup support
- Your Turn alerts
- 2 People Ahead reminders
- Delay, completed, and close alerts
- Priority support
Enterprise
For larger teams, branches, and higher-volume operations.
₹9,999
/month
₹99,990/year
Up to 10 queues included
- Up to 10 active queues / branches
- 30-day free trial
- Shared Smart Queue WhatsApp number mode
- Dedicated WhatsApp onboarding support
- Advanced queue operations
- Branch-level queue control
- Priority implementation support
- Custom support for higher queue needs
About
Built to make waiting more transparent.
Smart Queue is built to help service businesses reduce crowd pressure, improve customer communication, and manage daily walk-ins with clarity. The goal is simple: less confusion for customers and more control for owners.
Why it matters
Better waiting experience creates better customer trust.
When customers know their token, people ahead, and estimated wait, they feel informed. When owners can control delays and updates, daily operations become smoother.
Contact
Want to see Smart Queue for your business?
Request a demo or contact us to discuss how Smart Queue can work for your business type, queue size, and customer flow.
support@smartqueue.app
Customers
No app download required. Customers can join and track from WhatsApp.
Privacy
Live pages are designed to show only queue-relevant information.
Business fit
Suitable for clinics, salons, counters, offices, and service desks.
FAQ
Common questions
Do customers need to install an app?
No. Customers can join through WhatsApp and open a private live tracking page in their browser.
Can I start without my own WhatsApp Business number?
Yes. Smart Queue supports a shared WhatsApp number mode where customers can join using your business code. Dedicated WhatsApp setup can be added when you want to use your own business number.
Can owners control the queue from a dashboard?
Yes. Owners can call the next customer, complete visits, skip tokens, pause, delay, close, reset, and archive queues.
Is customer information visible publicly?
No. The live page is privacy-safe and only shows the token, queue status, people ahead, and ETA.
Can the system send WhatsApp updates automatically?
Yes. Smart Queue can send updates such as Your Turn, 2 People Ahead, Delay, Completed, and Queue Closed alerts.
Do I need to share my Facebook password?
No. You log in to Meta yourself and verify your WhatsApp number yourself. Smart Queue only helps complete the official setup and connect the technical WhatsApp details to your workspace.
Make every waiting line easier to manage.
Start with WhatsApp queue joining, accurate ETA, privacy-safe live tracking, and complete owner dashboard control.